$ads={1}
Job Description
- Prepare periodical department budget and forecast, manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Prepare and analyze monthly P & L and month end reports, identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
- Compile and update standard opening procedures for all areas of responsibility periodically
- Ensure that all auditing and reporting standards are conveyed to all the staff
- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
- Conduct quality control inspections of all areas of the hotel and share results with the team
- Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
- Conduct monthly Staff Meetings and daily briefings with Operational Managers
- Manage all outside contractors relating to his/her department ensuring that they follow all hotel polices
- Oversee operations of laundry and linen, flower and decoration and butler service
- Interview, select and recruit housekeeping employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team member's appearance, attitude and degree of professionalism their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
- Manage organization and cleanliness of departmental area by conducting weekly walk through
- Perform other duties assigned by the Management
- Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests expectation while managing operational costs within budgets.
Work Experience
- Secondary / High school education
- Additional certification(s) from reputable hospitality management school will be an advantage
- Minimum 6 years of housekeeping experience with 3 years at a management level
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of Ms. Excel, Word, & Power Point
- High Degree of professionalism with sound human resources management and business acumen capabilities
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Benefits
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
$ads={2}
