Network Services Manager
The Local Network Services function is responsible for coordinating and overseeing the development, management and maintenance of the network in their allocated territory ensuring the highest level of quality, partnership and cost containment is achieved for Intl. SOS clients across all Business Lines and Programs to support Business development.
Key responsibilities
Network Development, governance, and quality
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Close collaboration with medical, security and aviation experts to ensure the network in the assigned territory fully supports the needs of the clients and that all program requirements are met.
Providers Relationship Management
- Maintain direct longstanding relationships with providers to ensure good collaboration and outcomes,
- Develop commercial opportunities and outcomes with key strategic providers.
Business Support
- Work with the MSAS Assistance Centres to ensure the appropriate network is in place and to support complex Operational Case Management as required.
- Work with Medical Services to seek opportunities for collaboration for e.g., Site Health Reviews.
- Work with Consulting team to delivery on bespoke client network requests / new business opportunities.
Required Skills and Knowledge:
- Intermediate knowledge of MS Word, Excel, PowerPoint and Outlook including basic data analytics.
- Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders.
- Good administrative, customer service management skills with strong attention to detail and quality.
- Good business acumen with ability to negotiate with providers.
Required Work Experience:
- 5 years working experience in Medical, Healthcare Management or Customer Services industry desirable.
- Exposure to communication with providers, customers and / or clients on different topics.
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