ManpowerGroup Greece on behalf of Dexcom, a global leader in technological equipment for diabetes, is seeking to recruit an energetic English and Greek Speaking Customer Service Advisor who will be involved in the support of foreign markets.
Workplace Location: Fully remote (within Greece)
Working days and hours: Monday to Friday, morning hours
Main Responsibilities:
- Interacting with Dexcom patients in both languages (English and Greek) via online and offline channels, mainly incoming calls, while documenting diligently each individual case
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs
- Being able to keep up with fast paced (quickly changing) environment
- Participating in additional projects and tasks that will aid professional growth
- Fluent in both English and Greek
- Accountability and ability to work within a multinational team
- 1+ years of relevant customer/technical support experience
- Computer Literacy (e.g. MS Office, MS Windows)
- Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries
- Strong verbal and written communication skills in both languages and excellent phone manners
- Problem-solving skills by working independently and in collaboration with other teams
- Competitive monthly salary
- Fixed monthly bonus
- Permanent contract via ManpowerGroup
- Company provided hardware for daily work
- Excellent training and development opportunities within a multinational company
